Shipping policy
Introduction
Our goal is to deliver Products promptly and securely.
This shipping policy applies to all orders placed on MATCHA GARDEN (hereafter referred to the "Site"), a website operated by MATCHA GARDEN (hereafter referred to the "Company").
Shipping region
We ship products from Japan to countries all over the world.
However, we may not be able to provide shipping services for some regions.
Please ask us for details about shipping regions.
Shipping method/shipping fee
<Domestic delivery>
・Yu-Pack: You can check from the Japan Post website.
Japan Post HP (https://www.post.japanpost.jp/send/deli_days/index.html)
<Overseas delivery>
・EMS shipping: Varies by country.Please refer to the Japan Post website for approximate delivery times
(https://www.post.japanpost.jp/int/deli_days/ems/tokyo.html)
Shipping procedures
1. Order processing time
- Your order is usually processed within 5 business days, then it is ready for shipment.
However, there may be delays, depending on congestion of order traffic and Product availability.
2. Shipping notice
- Once Product you have ordered has been shipped, we will send you a shipping notification email that includes the tracking number.
Taxes and custom duties
1. Import taxes and custom duties
- When you receive the Products, you are responsible for paying any customs duties or import taxes that may have been incurred.
For more information about taxes and custom duties, please contact your country's customs office.
Delayed delivery
1. Possibility of delayed delivery
- Delivery may be delayed due to weather, customs formalities, or other factors.
If there is a delivery delay, we will notify you as soon as possible.
2. Tracking Information
- You can check the status of the delivery online using the tracking number provided in the shipment notification email.
Inquiries concerning delivery
1. Inquiry method
- If you have any questions or if some information concerning your delivery is missing, please contact us by the means listed below:
Shoeido Co., Ltd.
605-0853 87 Hoshinocho, Higashiyama-ku, Kyoto City
shop@matchagdn.com
075-286-4420
Change of delivery policy
We reserve the right to change our delivery policy as necessary.
If there is a change, we will announce it on the Site.
The amended policies are effective from the time they are posted on the Site.