Privacy policy

Introduction

"Thank you for using MATCHA GARDEN [shop.matchagdn.com] (hereafter referred to as the “Site”).
Our privacy policy explains how we collect, use, and protect your personal information.
This policy complies with the European Union General Data Protection Regulations (GDPR) and the California Consumer Privacy Act (CCPA)."

We collect the following personal information

1. Information provided by customers
- Name
- Postal address
- Phone number
- E-mail address
- Payment information

2. Automatically collected information
- IP address
- Type of browser used
- Date and time of visit to the Site
- Pages visited

3. Information provided by third parties
- Social media account log-in information

Purpose of use of this personal information

1. To provide services:
- Deliver our products
- Handling payment
- Customer support

2. Marketing and promotions:
- Distribute email newsletters
- Announce special offers and promotions

3. Improving the Site:
- Improve the user experience
- Optimize the Site’s functionality and design

Regarding sharing personal information
We share customers’ personal information in the following cases:

1. With third-party service providers
- Payment handling systems
- Delivery services
- Marketing support systems

2. If legal obligations arise
- If we are required to respond to legal requirements or government requests

Customers’ rights

1. Rights under the GDPR
- Access rights:Your right to access your personal information
- Correction rights:Your right to correct inaccurate personal information
- Erasure rights:Your right to erase personal information ("the right to be forgotten")
- Right to restrict processing:Your right to limit the processing of your personal information
- Data portability rights:Your right to obtain your personal information in a structured format and transfer it to other service providers

2. Rights under the CCPA
- Right to know:Your right to know category of personal information collected and its purposes of use
- Right to delete:Your right to delete personal information
- Opt-out right:Your right to opt-out of the sale of your personal information

About cookies

"The Site uses cookies to improve the user experience.
Cookies are small text files that are stored on your device when you visit a website.
For more information on the use of cookies, please refer to our cookie policy statement."

Security

"We have put appropriate security measures in place to protect customers’ personal information.
Access to personal information is limited to authorized staff only, in order to prevent unauthorized access, alterations, or leaks."

Changing the privacy policy

"This privacy policy may be updated from time to time in response to changes in laws and regulations or changes in our services.
If there is a change in our privacy policy, we will announce it on the Site"

Contact details

If you have any questions about our privacy policy or wish to exercise your rights, please contact us at:

Shoeido Co., Ltd.
605-0853 87 Hoshinocho, Higashiyama-ku, Kyoto City
shop@matchagdn.com
075-286-4420